frequently asked questions
REGISTERATION
How do I register?
You can register by visiting the Log in section. All you need to do is click on create account and sign up with your email ID.
I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Log in page. A link to set a new password will be sent to your registered email id.
Is my personal information secure at your website?
Yes, any information you share is secure on our website
ORDERS
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How do I know what size to order?
To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.
Do you offer made-to-order service?
Yes, Elisha Wadhwani provides made-to order services for all the products
Do you provide customizations?
Elisha Wadhwani provides with minor customizations with respect to size and color only if the style permits.
Are there any additional charges for different size requirement?
Yes, we levy additional 25% charges for XXL-4XL size requirement.
Can I cancel my order?
No cancellations.
PAYMENT TERMS
We offer the following payment options:
All Credit/Debit cards
Internet Banking (NEFT / RTGS)
Bank transfer (cheque / cash deposit)
UPI Payment
Do you offer Cash on Delivery as a payment option
We do not offer Cash on Delivery (COD) option.
SHIPPING AND DELIVERY
What is the timeline for shipping and delivery?
Made to Order products the information is product specific and mentioned against each garment on our website. An estimated shipping time for made to order products will range from 30-60 days, depending on the product.
Do you offer priority delivery option?
Yes, we offer priority delivery for our customers at an additional cost based on weight of the garment and the delivery location.
What are the shipping charges?
We provide free shipping across India and on international orders above $6000. For products $6000 and below, we charge a standard international shipping fee depending on the volumetric weight of the parcel.
Are there any duties and taxes applicable?
All of Elisha Wadhwani orders are shipped internationally from our warehouse in Delhi, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country and are to be borne by the customer.
CUSTOMER CARE
How do I get in touch with your Customer Care Team?
Our Customer Care Team is always happy to help. Call or WhatsApp us on +91 9625370256 from 11 am - 7:00 pm IST (Monday to Saturday) except all national holidays or email us on retail@Elishawadhwanicouture.com
Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.
